OM Performance Report
Rebecca Torres · February 2026
47
Total Consultations
78.7%
Acceptance Rate
$4,850
Avg Case Value
$178,435
Total Revenue
24
Full Acceptance
13
Partial
4
Declined
35/65
Talk/Listen Ratio
| Date | Patient | Case Value | Accepted | Result | Duration | Score | Rubric Breakdown |
|---|---|---|---|---|---|---|---|
| Feb 21, 2026 | Sarah Mitchell | $4,200 | $4,200(100%) | Full | 28 min | 8.6 | E 9 C 8 O 9 F 8 X 9 |
| Feb 20, 2026 | David Park | $8,500 | $5,200(61%) | Partial | 35 min | 7.4 | E 7 C 9 O 6 F 8 X 7 |
| Feb 19, 2026 | Linda Washington | $3,800 | $3,800(100%) | Full | 22 min | 9.2 | E 10 C 9 O 8 F 9 X 10 |
| Feb 18, 2026 | Robert Kim | $2,100 | $0(0%) | Declined | 18 min | 5.2 | E 5 C 7 O 4 F 6 X 4 |
| Feb 17, 2026 | Emily Thompson | $5,600 | $5,600(100%) | Full | 31 min | 8.6 | E 9 C 9 O 8 F 9 X 8 |
| Feb 14, 2026 | Michael Santos | $6,200 | $6,200(100%) | Full | 25 min | 9.0 | E 8 C 10 O 9 F 9 X 9 |
| Feb 13, 2026 | Jennifer Lee | $3,400 | $2,200(65%) | Partial | 30 min | 7.4 | E 8 C 8 O 7 F 7 X 7 |
Phrases from top-scoring consultations that correlated with acceptance
“I can see this is important to you, and I want you to know we're going to take excellent care of you.”
“By using your remaining benefits this year and starting the second phase in January, you'll save over $800.”
“Looking at this from a cost perspective, treating now versus waiting actually saves you about $3,000.”
“We have 0% financing available, which brings your monthly investment to about the cost of a streaming subscription.”
“I completely understand your concern about the procedure. Let me show you exactly what we will do step by step.”
“Many of our patients felt the same way before treatment, and they tell us they wish they had done it sooner.”
“Your insurance actually covers a significant portion, so let me show you what your actual cost would be.”
“What would it mean to you to not have to worry about this tooth anymore?”
“The night guard is an investment that protects all the beautiful work we are doing.”
“The porcelain veneers will give you that natural, confident smile you've been wanting.”
“Let me break down the phased approach so you can see how manageable this becomes.”
“That's a great question about the difference between the two materials.”